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805
Users Manual
How to Troubleshoot
Table 8 is a list of problems, causes, and corrective actions for the Meter.
Table 8. Troubleshooting
Symptom
Meter does not turn on.
Buttons do not operate.
Meter does not operate.
The Meter cannot connect
with the software.
Cause
? The battery voltage is too
low.
? The battery connection is
loose.
The USB cable is not
connected correctly.
Corrective Action
1. Replace the batteries. See Battery Replacement on
page 38 for more information.
2. Ensure the batteries are properly aligned and secured.
3. If the problem continues, contact the Fluke Service
Center [1] for technical support.
1. Restart the Meter.
2. If the problem continues, contact the Fluke Service
Center [1] for technical support.
Correctly connect the USB cable. See USB on page 17 for
more information.
PC does not see the Meter
is connected.
? The USB cable is
damaged.
? Check that USB drivers
are installed in the
PC/Laptop.
Examine the USB cable for any damage. If you find
damage, contact the Fluke Service Center [1] for a
replacement cable.
Reboot the PC.
Error Message:
Measurement invalid. Please
hold to surface for full
duration.
Meter does not make a
measurement.
Push Meter onto test surface until green LED turns on.
Wait until the green LED turns off. See About
Measurements on page 18 for more information.
[1] See How to Contact Fluke on page 1.
40
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